SA
Sarah Ahmed
Where is order ORD-123?
AI customer support, grounded in your business
AIMS Base unifies knowledge, channels, live business data, and human support so your team can answer with confidence from one calm workspace.
Controlled preview · Synthetic test data only
Unified inbox
MK
Mohammed K.
Return policy question
LN
Lina Noor
Resolved by AI
Sarah AhmedWebsite · AI handling
Ask a grounded question…Send
A complete support foundation
Less tool switching. More trustworthy answers.
Every surface follows one orchestration path, so policy, evidence, and human oversight stay consistent as you add channels.
Ground every answer
Use approved knowledge, citations, confidence gates, and safe no-answer behavior instead of plausible guesses.
Meet customers anywhere
Bring web, REST, WhatsApp, and Telegram conversations into one channel-neutral support workflow.
Keep people in control
Move cleanly between AI and human support with assignment, notes, priority, and a unified inbox.
One operating layer
From knowledge to resolution.
AIMS Base gives support teams a shared view of conversations, source material, channel state, and carefully verified business facts.
View the private platform previewKnowledgeReady
Policies that stay attributable.
ChannelsUnified
Web, REST, WhatsApp, Telegram.
WebAPIWATG
Live dataVerified
Useful facts, behind strict boundaries.
ORD-123Shipped
Secure by design
AI reasoning inside a controlled workflow.
The application owns identity, permissions, evidence, rate limits, and actions. AI helps reason over what the application has already authorized.
- Workspace-scoped access and tenant isolation
- Human approval around sensitive live data
- Private credentials with versioned rotation
- Fail-closed answers when evidence is missing
Plans that grow with your support team
Choose your support plan.
Starter, Growth and Pro include one customer workspace. Enterprise limits are agreed with your team.
Paid plans only. Contact your AIMS Base representative to arrange setup and activation.
Starter
399 SAR / month
299 SAR one-time setup
- 1 Team users
- 20 Documents
- 50 FAQs
- 500 AI replies / month
- Website Widget: inline and floating
- Knowledge categories and tags
- Unified Inbox
- Human takeover
- Each document must be less than 5 MB
Growth
899 SAR / month
599 SAR one-time setup
- 2 Team users
- 50 Documents
- 100 FAQs
- 1,000 AI replies / month
- Website Widget: inline and floating
- Knowledge categories and tags
- Unified Inbox
- Human takeover
- REST API
- Live Data/API connection, subject to connector setup
- Own OpenAI key
- WhatsApp and Telegram optional, where enabled
- Each document must be less than 5 MB
Pro
1,799 SAR / month
1,000–1,500 SAR one-time setup
- 5 Team users
- 200 Documents
- 500 FAQs
- 4,000 AI replies / month
- Website Widget: inline and floating
- Knowledge categories and tags
- Unified Inbox
- Human takeover
- REST API
- Live Data/API connection, subject to connector setup
- Own OpenAI key
- WhatsApp and Telegram, where enabled
- Verified-customer live order lookup, subject to verification and activation
- Priority support
- Each document must be less than 5 MB
Enterprise
Custom
Custom setup fee
- Custom Team users
- Custom Documents
- Custom FAQs
- Custom AI replies / month
- Website Widget: inline and floating
- Knowledge categories and tags
- Unified Inbox
- Human takeover
- REST API
- Live Data/API connection, subject to connector setup
- Own OpenAI key
- WhatsApp and Telegram, where enabled
- Verified-customer live order lookup, subject to verification and activation
- Priority support
- Custom onboarding and support
- Each document must be less than 5 MB
WhatsApp and Telegram are available only where enabled. Live Data requires a configured connector; verified-customer order lookup additionally requires identity verification and activation. These features are not automatically activated by selecting a plan.
Plan enquiries and activation
Public onboarding is not open yet. The linked private preview uses synthetic data only. Contact your AIMS Base representative to arrange a paid plan or discuss custom requirements. No payment is collected on this website.
AIMS Base private preview
Build support on a stronger base.
The current environment is a controlled staging release using synthetic data only.
Open staging